Remote Guarding....What NOT to do!

We’ve led the implementation of AI-enabled remote guarding systems nationwide since 2016 and recognize their immense value to all types of security programs when deployed thoughtfully.

Unfortunately, the system installed at this auto dealership in Summit, NJ, appears to fall short in several critical areas.

After seeing resident complaints online (I live in the community myself), I visited the site last week. The issues observed suggest a poorly planned, vendor-driven installation with little consideration for the client’s needs, operational environment, or the surrounding community.

Issues Observed:

• No Evident Security Assessment: The lack of a professional site assessment likely resulted in a misaligned system design, failure to prioritize and establish risk zones, and poorly placed cameras.

• Improper Configuration: The AI video analytics were not correctly configured, resulting in inaccurate analytics and triggering alerts from 40–60 feet outside the property boundaries, including from public sidewalks and even across the street.

• No Human Verification: Alerts appear to be unverified by a live agent, resulting in repeated false positives and unnecessary loudspeaker warnings—especially disruptive at night.

• Inappropriate Hardware Choices: The cameras are oversized and mounted on cheap brackets with exposed cabling, making them unsuitable for a small, historic property.

• Community Disruption: Residents, including those in nearby senior housing, are exposed to frequent noise and light pollution due to false alarms.

• Reputational Risk: The system risks alienating the community, distracting local police, and damaging the dealership’s brand.

The installation was likely driven by a vendor focused on sales rather than effective security. Key considerations—such as risk analysis, design aesthetics, system testing, and community impact—were likely overlooked.

Remote Guarding Considerations

Before moving forward with AI-powered remote guarding as part of a security plan, business owners and site managers should insist on the following:

• A professional risk-based security assessment

• Customized camera placement and rule configuration

• Thorough on-site testing before activation

• Real-time human verification of AI alerts

• Consideration of aesthetics, privacy, and community impact

• A vendor committed to long-term service and support independent of equipment sales

Expertise, Experience, and Objectivity Matter

Adverse outcomes like this can be avoided with expert guidance. Partnering with an experienced security and risk management consultant ensures:

• A tailored threat and vulnerability risk assessment

• Thoughtful camera and lighting selection

• Independent vendor evaluation

• Coordinated project management

• Proper system configuration and testing

Investing in qualified, independent expertise not only leads to more effective and efficient security—it avoids costly mistakes and protects your brand, reputation, and community relationships.

Final Thoughts

This system could have worked well—had fundamentals been followed. Effective security begins with understanding the environment, calibrating the tools accordingly, and respecting the people and community it serves.